Refund policy

Return and Refund Policy

At Jardin Chez Michel, we are committed to offering our customers the highest quality products and providing exceptional service. To maintain this standard and ensure customer satisfaction, please review our return and refund policy below:

Plant Purchases

The plants sold at Jardin Chez Michel are living organisms, and we ensure they are in good health at the time of sale.

Due to the living nature of our products, we do not offer refunds or returns on plant purchases. By purchasing from us, customers accept full responsibility for their purchases.

Gardening Accessories, Soils, and Fertilizers

For safety and hygiene reasons, we do not accept returns or offer refunds on gardening accessories, soils, and fertilizers.

This policy is in place to prevent cross-contamination. For example, a pot may become contaminated with a virus, bacteria, fungus, or pest, which could affect other plants or the environment.

Responsibility for Plant Care and Potential Damage

We remind our customers that they are responsible for the proper care of their plants after purchase.

Jardin Chez Michel is not responsible for any damage caused by improper maintenance or an environment containing harmful insects.

We encourage our customers to consult our experts if they have any questions about plant care or encounter any issues.

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We appreciate the trust you place in us when choosing Jardin Chez Michel for your gardening needs. If you have any questions or concerns regarding our return and refund policy, please do not hesitate to contact us. Our team is here to help.

Thank you for your understanding and continued support.

Sincerely,
The Jardin Chez Michel Team